Frequently Asked Questions

How can I pay for the assessment?

If you register via the website, the price may be settled either by credit card or by bank transfer. In case of payment by bank transfer, you will be asked to bring a proof of payment in order to gain admission to the assessment. Should you prefer to register at the assessment location, the price may be settled on site either by credit/debit card or cash.

Can I cancel a booking?

Of course! You may cancel a booking until 2 days before the assessment by sending an email to candidates@aviatest.eu. If your booking had already been paid, our accounting department will contact you to arrange a full refund.

What is your privacy policy?

The data stored by AVIAtest will never be sold, lent or otherwise transmitted to a third party except in the cases foreseen in the applicable laws and regulations. Should you have any complaints about privacy, you may address them to the Belgian Civil Aviation Authority. For more details, you can download our privacy policy.

What do I need to bring to the assessment?

Only your knowledge, your passport/identity card and a pilot licence! Everything else (pen, paper…) is provided by AVIAtest.

What if I am late or can’t make it to the assessment?

If you had booked an assessment but you arrive after the start of the session, we will not be able to accept you into the assessment room to avoid disturbing the candidate(s) being assessed. You may either stay until the end of the session in progress and report to a member of the assessment team to enquire about the available options or send an email within 5 business days to candidates@aviatest.eu to explain your situation.

When and how do I get my results?

AVIAtest will normally deliver your results in person, minutes after the end of your assessment. Should you choose not to wait, your certificate will be sent to you by regular mail within five business days of the end of your assessment.
The complete list of results is as well transmitted to the relevant Aviation Authorities.

What if I do not succeed?

Should you not meet the required standard of any section of the assessment, you will be informed by regular mail with a detailed explanation your results and the comments and advice from the assessors. AVIAtest will also inform you of the options available to you for training in order to improve your chances of success in a future re-assessment.
In the case of a failure, a re-assessment by AVIAtest may not be taken within 24 hours of the original assessment.

What if I don’t agree with my results?

You are entitled to challenge the results of your assessment within ten business days of the issuance of your certificate or partial pass letter by sending the appeal form by email to compliance@aviatest.eu.